Live Appointment Bookings with immediate confirmation
Benefits:
Create your booking any time you want - day or night
Book with your favourite vet on their scheduled days of work
Select an available time slot live from our schedule
Receive an e-mail confirmation with a link to reschedule/cancel
For surgical and procedure bookings, please call us to schedule.
If your pet has previously shown aggression we may need to reschedule your appointment to enable enough time and staff to handle.
Holiday Hours
Friday 22 December 2023: 9am - 7pm (normal)
Saturday 23 December 2023: 9am - 2pm (normal)
Sunday 24 December 2023 to Monday 1 January 2024: Closed
Tuesday 2 January 2024: 9am - 7pm (normal)
Cancelation/Rescheduling Policy
For your convenience: We send SMS and e-mail reminders for appointments the afternoon before.
Policy
To avoid impact to the health of other pets who need to be seen, we kindly require you to advise us if unable to make your scheduled appointment time by calling us: Bankstown 9790 1101 or Boundary Road 9584 9608.
Consultation Cancelation/Rescehduling Notice Requirement: 24 hours
Surgery/Procedure Cancelation/Rescehduling Notice Requirement: 48 hours
Cancellations without the required notice and failures to show up will be charged a failed appointment fee.
Repeated late cancelations or appointment failures may require us to seek prepayment for appointments.
Why 24 or 48 Hours Notice?
We often have very busy days and these can result in us being booked out and having to turn some patients away. For the benefit of all we would prefer not to have to turn away patients, only to then have no-shows or last minute cancelations. With notice of cancelations, we can fit in other patients in need.
Over the years, there has been a very noticeable increase in the number of last minute cancelations and appointment no-shows. In fact, we have had days where 2/3 of our appointments have canceled at the last minute or not turned up.
This policy also helps to prevent the raising of prices to cover lost revenue of no-shows and last minute cancelations that would be required to pay our unavoidable fixed costs.
Helpful Info
We recommend keeping outdoor cats in before appointments so as not to require catching at the last minute