Appointment Booking

Live Bookings with immediate confirmation

Book your pet's appointment online any time, day or night, and receive immediate confirmation.

Online Booking Features

  • Book appointments 24 hours a day, 7 days a week

  • Choose your preferred veterinarian on their scheduled days of work

  • View available appointment times directly from our live schedule

  • Receive instant confirmation by email

  • Easily reschedule or cancel your appointment using the link provided in your confirmation email

Surgical & Procedure Bookings

For surgical procedures, dental procedures, hospital admissions and certain diagnostic procedures, please contact our team directly by phone so we can ensure the appropriate time and resources are allocated for your pet.

Pets With A History Of Aggression

If your pet has previously shown aggression towards veterinary staff or has required special handling during visits, please let us know when booking.

In some cases, we may need to adjust the appointment time or allocate additional staff to ensure the safety of your pet, our team and other clients.

Additional Appointment Availability

Our veterinarians typically perform surgeries and procedures during the middle of the day. When procedure schedules are lighter than expected, we may release additional consultation appointments between approximately 11:00am and 4:00pm.

If you cannot find a suitable appointment time, we encourage you to check back later or contact our team, as additional appointments may become available.

Urgent Cases

If your pet is unwell and you cannot find a suitable appointment online, please contact us directly on 9790 1101. We will always do our best to accommodate urgent cases wherever possible.

Cancelation/Rescheduling Policy

Appointments: 24 hrs
Surgery/Procedures: 48 hrs
For your convenience: We send SMS and e-mail reminders for appointments the afternoon before.

    • To avoid impact to the health of other pets who need to be seen, we kindly require you to advise us if unable to make your scheduled appointment time by calling us: Bankstown 9790 1101 or Boundary Road 9584 9608.

    • Consultation Cancelation/Rescehduling Notice Requirement: 24 hours

    • Surgery/Procedure Cancelation/Rescehduling Notice Requirement: 48 hours

    • Cancellations without the required notice and failures to show up will be charged a failed appointment fee.

    • Repeated late cancelations or appointment failures may require us to seek prepayment for appointments.

    • We often have very busy days and these can result in us being booked out and having to turn some patients away. For the benefit of all we would prefer not to have to turn away patients, only to then have no-shows or last minute cancelations. With notice of cancelations, we can fit in other patients in need.

    • Over the years, there has been a very noticeable increase in the number of last minute cancelations and appointment no-shows. In fact, we have had days where 2/3 of our appointments have canceled at the last minute or not turned up.

    • This policy also helps to prevent the raising of prices to cover lost revenue of no-shows and last minute cancelations that would be required to pay our unavoidable fixed costs.

    • We recommend keeping outdoor cats in before appointments so as not to require catching at the last minute