New Client Information

Welcome to Bankstown Veterinary Hospital and Boundary Road Veterinary Hospital.

We know choosing a veterinary hospital is an important decision, and we’re grateful when new clients trust us with the care of their pets. Our aim is to provide thoughtful, thorough veterinary care in a calm and friendly environment.

BOOKING YOUR FIRST APPOINTMENT

New clients are welcome to book an appointment by phone or online.

For online bookings, a deposit may be required for new client appointments. This helps us reduce missed appointments and ensures appointment times remain available for pets who need care.

If you are unable to attend your appointment, please let us know as early as possible so we can offer the time to another patient.

WHAT TO BRING

To help us get to know your pet, please bring or send through any relevant medical history, including:

Previous vaccination records
Desexing history
Current medications
Recent blood tests, imaging, or specialist reports
Insurance details, if applicable

If your pet has been seen at another veterinary clinic, we can also request records with your permission.

YOUR FIRST VISIT

At your first appointment, our vet will discuss your pet’s history, lifestyle, diet, preventative care, and any current concerns.

We allow time for a thorough consultation and will explain our findings and recommendations clearly. Where treatment, testing, or procedures are recommended, we will provide an estimate and discuss options with you. We always operate with the philosophy of Your Pet, Your Decision.

PAYMENT INFORMATION

Payment is required at the time of consultation, treatment, or discharge.

For procedures and surgery, a deposit is required when booking. We do not offer account facilities, but VetPay may be available for larger treatment plans, subject to approval.

EMERGENCIES AND AFTER-HOURS CARE

Our hospitals provide care during our opening hours. We do not provide overnight hospital monitoring.

For emergencies outside our opening hours, or when 24-hour care is required, we may recommend referral to a dedicated emergency hospital.

KEEPING IN TOUCH

We use SMS and email reminders for important healthcare reminders such as vaccinations and appointments.

Please let us know if your contact details change so we can keep your pet’s records up to date.

You can of course opt out at any time. All include a link to manage.

WE LOOK FORWARD TO MEETING YOU

Whether your pet is young, senior, newly adopted, or has ongoing medical needs, we look forward to helping you care for them.